EpicX Privacy Policy

Last updated: July 11, 2026 | Effective Date: July 11, 2026 | Version: 2026-07-11-commerce-print-tax

EpicX is a product operated by GoldenEpic Solutions Inc. Learn more about our products at goldenepics.com.

1. Information We Collect

When you use EpicX, we collect:

Account Information: Email address, phone number (required), username, and password when you create an account.
Verification Data: Email verification status and phone verification status to ensure account security.
Profile Information: Display name, avatar, and bio that you choose to provide.
Avatar and Companion Information: Avatar appearance and loadout, Backdrop, equipped achievements, owned and active pets, pet care state and history, scene preferences, renderer and asset versions, and customization inventory.
Communication Preferences: Notification settings including email and push notification preferences.
Usage Data: Reading history, preferences, and interaction with the app.
Content and Metadata: Content you upload, submit, publish, read, listen to, or interact with, including text, chapter data, book metadata, formatting information, and related activity needed to provide platform features.
Device Information: Device type, operating system, and app version for troubleshooting.
Messaging Data: Direct messages sent between users within the app.
Payment & Transaction Data: purchase history, subscription status, digital credit balances, and transaction records. Where applicable, we may store limited payment-related identifiers (for example, order/transaction IDs, Stripe Payment Intent IDs, dispute/chargeback status) for customer support, accounting, fraud prevention, and to deliver purchased items/credits.
Seller and Tax Data: legal name, entity type, primary address, tax residency, business registration information, encrypted tax identifiers and date of birth where required, certification status, consideration, fees, commissions, taxes, royalties, and payouts.
Orders and Fulfillment: shipping address, phone number, print requests, product/order details, carrier, tracking, returns, and managed-print production records.
Reading and Offline Activity: chapter reads, reading/listening progress, goals, streaks, bookmarks, highlights, offline download records, and cached content state.
Push Delivery Data: Firebase/APNs registration tokens, app installation identifier, platform, preferences, delivery attempts, failure codes, opens, and last-seen time.

2. Required vs. Optional Data

To create and secure your account, we require certain information (such as email and phone number). Other information (like your bio or avatar) is optional and can be provided or removed at any time.

3. How We Use Your Information

We use your information to:

Provide and maintain our services
Verify your identity and secure your account (email and phone verification)
Enable communication between users through direct messaging
Personalize your reading experience
Render and synchronize Avatar Studio scenes, companions, equipped achievements, quest progress, and owned customization items
Process transactions and send related information
Send notifications about your account, circles, and updates based on your preferences
Improve our services and develop new features
Ensure compliance with our Terms of Service and community guidelines
Maintain accounting records, reconcile payments, issue seller statements, prevent tax fraud, and meet lawful tax or platform-reporting obligations

Platform Feature Processing

We may process content, text, metadata, usage data, and related app activity to provide and improve EpicX features, including:

Reading and publishing functionality
AI-assisted translation
Text-to-speech narration
Audio playback
Formatting and chapter display
Recommendations and discovery
Search indexing
Moderation and abuse prevention
Analytics and app improvement
Security
Customer support
Third-party provider functionality where required

Automated translations and text-to-speech narration may involve third-party technology providers. These providers may process the content, text, metadata, and technical information needed to deliver the requested feature, subject to applicable agreements and their own terms or privacy policies where relevant.

Public profile scenes may display your selected avatar, Backdrop, active companion, and equipped achievements according to your profile and achievement visibility settings. Asset files and manifests may be cached locally on your device for performance and offline fallback.

ToONeR may be used by authorized administrators as an asset-production tool. The live profile experience does not send individual user avatar loadouts or companion state to ToONeR. Reviewed production assets are published to EpicX separately.

4. Information Sharing

We do not sell your personal information. We may share your information:

With your consent
With other users based on your privacy settings (e.g., profile visibility)
To comply with legal obligations
To protect our rights and prevent fraud
With service providers who assist in our operations (e.g., SMS verification services)

4.1 Payments & Third-Party Services

Stripe: We may use Stripe to process certain payments and to support payouts via Stripe Connect (where available). Stripe may process payment details directly. Their use of information is governed by Stripe’s own policies.
Stripe Connect (payouts): If you are an author and request withdrawals, you may be required to complete onboarding/verification through Stripe Connect (for example, identity and/or bank account verification) depending on your country and payout method.
Google Sign-In: If you choose to sign in with Google, Google may provide us with basic account information (such as email and profile details) as permitted by your Google settings and the integration.
Apple App Store / Google Play: If you purchase subscriptions or digital items through Apple or Google, those platforms handle billing under their policies. We may receive purchase/entitlement signals to confirm delivery and account access.
Firebase Cloud Messaging and Apple Push Notification service: device tokens and delivery data are processed to deliver phone notifications according to your settings.
EasyPost, printers, carriers, sellers, and EpicX fulfillment staff: order and shipping information is shared only as needed to quote, produce, ship, track, support, or return physical goods.
Tax authorities and professional advisers: seller identity and financial activity may be disclosed where required by law or authorized for accounting, audit, or filing support.

Third parties process your information under their own terms and privacy policies. We encourage you to review them.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure.

6. Communication and Verification

We may use your email address or phone number for necessary account and service communications. Marketing email and phone-tray promotions require a separate opt-in:

Account verification codes and security notifications
Service-related communications
Notifications based on your selected preferences
Marketing communications only where you opted in; you may withdraw that consent independently at any time without losing service access

We retain marketing consent and withdrawal records as reasonably necessary to demonstrate compliance with applicable anti-spam requirements, including Canada's Anti-Spam Legislation (CASL).

Phone numbers are used solely for account verification and security purposes. We do not share your phone number with third parties for marketing purposes.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Delete your account and associated data
Export your data
Opt-out of marketing communications

8. Data Retention

We retain personal data only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Accounting, seller, payout, order, tax-profile, consent, and supporting electronic records may be retained for at least six years after the end of the relevant tax year, and longer during a legal hold, audit, dispute, or mandatory retention period. Tax identifiers are field-level encrypted and excluded from ordinary app and admin responses. When records are no longer required, we delete or anonymize them.

8.1 Accountability, Safeguards, and Breaches

We identify purposes before collection, limit collection and use, maintain access controls and audit records for sensitive information, and investigate suspected security incidents. Where applicable law requires notification of a breach creating a real risk of significant harm, we notify affected individuals and the appropriate authority.

9. International Transfers

Your information may be processed in countries other than where you live. We take steps to protect your data when it is transferred across borders.

10. Regional Privacy Rights

Depending on your location, you may have additional rights (such as access, deletion, correction, portability, or objection to processing). We honor valid requests as required by applicable law.

11. Children's Privacy

EpicX is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

13. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: admin@goldenepics.com