EpicX Refund Policy

Last updated: July 11, 2026 | Effective Date: July 11, 2026 | Version: 2026-07-11-commerce-print-tax

EpicX is a product operated by GoldenEpic Solutions Inc. Learn more at goldenepics.com.

1. Who We Are

This Refund Policy applies to purchases made in EpicX (the “Service”), operated by GoldenEpic Solutions Inc. (“EpicX,” “we,” “us,” or “our”). It should be read together with our Terms of Service and Privacy Policy.

2. What This Policy Covers

This policy covers the following types of purchases (when available):

• Subscriptions (Reader and Author tiers).
• In-app digital credits (e.g., Epic Credits (EC), POP credits).
• Digital content unlocks (e.g., chapter unlocks, audiobook/TTS unlocks where applicable).
• Marketplace purchases (digital items and/or physical items where offered).
• Customization items (avatars, fashion, Backdrops, pets, accessories, and optional pet-care consumables).

3. Where You Bought It Matters

3.1 Purchases through Apple App Store / Google Play

If you purchased through Apple or Google (including in-app subscriptions), refunds are generally handled by the platform (Apple/Google) under their policies. We may be able to help investigate delivery issues, but we may not be able to directly issue platform refunds.

3.2 Purchases through Stripe (web checkout or in-app browser)

If you purchased via Stripe checkout, we can review the charge and, where appropriate, issue refunds or adjustments consistent with this policy.

4. Non-Refundable Items (Common Cases)

Epic Credits (EC) and POP credits are digital credits. They are non-refundable except where required by law or as explicitly stated in this Refund Policy.

We reserve the right to adjust credit pricing, packages, bonus/reward rules, eligibility, and credit-related policies to prevent fraud/abuse, comply with platform rules (Apple/Google) and payment provider rules (e.g., Stripe), or improve the Service, subject to applicable law.

Wholly unused purchased credits may be reviewed where no credit from the relevant package has been spent, transferred, tipped, converted, or bundled with a consumed bonus. Approval is not guaranteed and remains subject to mandatory law and the billing provider's rules. Partially used packages are ordinarily not refundable.

Unless required by law, we typically do not refund:

• Digital credits (EC/POP) that have already been successfully delivered to your account.
• Digital credits that have been partially or fully spent.
• Completed digital unlocks (e.g., unlocked chapters) after the unlock has been delivered.
• Delivered account-bound cosmetics, pets, Backdrops, accessories, or consumed pet-care items, except where required by law.
• Subscription time already used (partial-month refunds are generally not provided unless required by law).
• Refund requests based on forgetting to cancel a subscription (see Section 6 for cancellation).

5. Refundable / Fixable Items (Common Cases)

We will generally work with you to fix or refund when appropriate, including:

• Duplicate charges (e.g., charged twice for the same transaction).
• Non-delivery (e.g., you paid but did not receive the credits/subscription benefits).
• Incorrect delivery (e.g., wrong package credited due to an error).
• Missing customization delivery where credits were deducted but the purchased item was not added to inventory.
• Required item removal where an equivalent item or appropriate credit adjustment cannot be supplied.
• Fraud/unauthorized charge (after verification and investigation).
• Technical errors that prevent you from receiving what you paid for.

In many cases, the fastest solution is a delivery fix (crediting the correct amount) rather than a refund.

6. Subscription Cancellation

Subscriptions renew automatically unless cancelled. You can cancel any time in your subscription management screen (or via the platform you subscribed through). Cancellation typically stops future renewals; your subscription access may remain active until the end of the current billing period.

6.1 Physical Products and Managed Print

• Author-fulfilled items: the seller's disclosed return terms apply, subject to mandatory consumer rights. EpicX may assist with payment and dispute records.
• EpicX Managed Print: contact support promptly for non-delivery, material print defects, shipping damage, or an incorrect edition. We may require photographs, packaging, tracking, or return information.
• Personalized, produced-on-demand, or already-shipped copies may not be cancellable for change of mind unless required by law. Approved defect or non-delivery claims may be reprinted, replaced, credited, or refunded.
• Original shipping is refunded when required by law or when EpicX confirms non-delivery, damage, defect, or an incorrect item.
• A refund or chargeback reverses related seller proceeds or author royalty where permitted and may adjust print-cost and platform reserves.

7. Chargebacks

If you file a chargeback, we may temporarily restrict your account while the dispute is investigated. We strongly recommend contacting support first so we can resolve delivery issues without needing a chargeback.

8. How to Request a Refund or Delivery Investigation

Please contact support and include as much of the following as possible:

• The email and/or username on your EpicX account
• What you attempted to buy (plan/package)
• Date/time of the purchase (approximate is OK)
• Receipt details (Stripe Checkout Session ID, Payment Intent ID, or store receipt)
• A brief description of what went wrong (e.g., “charged but not credited”)

Contact: support@goldenepics.com

9. Processing Times

• Delivery investigations: typically within 1–3 business days.
• Refund decisions: typically within 3–10 business days (depending on the case).
• Refund settlement time: depends on your bank/card issuer after we process the refund.

10. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with a new “Last updated” date.